|
{{ phrase('agent.emails.view_ticket_online') }}: {{ url_full('agent') }}#/t/ticket/{{ ticket.id }}
|
| {{ phrase('agent.general.id') }} |
{{ ticket.id }} |
{% if app.getSetting('core_tickets.use_ref') %}
| {{ phrase('agent.general.ref') }} |
{{ ticket.ref }} |
{% endif %}
| {{ phrase('agent.general.ticket_starter') }} |
{{ ticket_person.display_name }} {% if can_view_email_addresses(recipient.id) %}<{% if ticket.person_email %}{{ ticket.person_email }}{% else %}{{ ticket_person.primary_email }}{% endif %}>{% endif %}
|
{% if participants|length %}
| {{ phrase('agent.general.ccs') }} |
{% for p in participants %}
• {% if can_view_email_addresses(recipient.id) %}{{ p.display_contact }}{% else %}{{ p.display_name }}{% endif %}
{% endfor %}
|
{% endif %}
| {{ phrase('agent.general.status') }} |
{{ phrase( 'agent.tickets.status_' ~ ticket.status) }}
|
| {{ phrase('agent.general.agent') }} |
{{ticket_agent.display_name|default(phrase('agent.general.unassigned'))}} |
{% if ticket.agent_team %}
| {{ phrase('agent.general.team') }} |
{{ticket.agent_team.name|default(phrase('agent.general.none'))}} |
{% endif %}
{% if ticket.person.name %}
| User Name |
{{ ticket.person.name }} |
{% endif %}
{% if ticket.subject %}
| Subject |
{{ ticket.subject }} |
{% endif %}
{% if ticket.fields.569 is defined %}
| Have you confirmed the client is set-up as needed in Org Config to execute the member kit delivery as expected? |
{{ render_ticket_custom_field(ticket, 569, 'text') }} |
{% endif %}
{% if ticket.fields.580 is defined %}
| At a member level, Member Config will define the materials executed to the member. Does member config indicate the execution of the new member welcome kits as anticipated? |
{{ render_ticket_custom_field(ticket, 580, 'text') }} |
{% endif %}
{% if ticket.fields.565 is defined %}
| Member ID |
{{ render_ticket_custom_field(ticket, 565, 'text') }} |
{% endif %}
{% if ticket.fields.567 is defined %}
| Client ID |
{{ render_ticket_custom_field(ticket, 567, 'text') }} |
{% endif %}